Delete your account and data

You can delete your Melograna account and the linked data at any time, free of charge.

1. From the app (recommended)

1. Open Melograna and tap the profile icon at the top right.
2. Go to Privacy and data.
3. Tap Delete account and confirm.

Before deleting you can use Export my data in the same section to download a copy.

2. Without the app, by email

If you cannot open the app (for example you already uninstalled it), write to [assistenza@melograna.it] from the email you signed up with, with the subject "Account deletion". We may ask you to confirm that the request is yours. You may also write to assistenza@melograna.it.

We reply and complete the request within 30 days of receipt (usually much sooner).

What is deleted

• Account and sign-in data (email).
• Profile and settings (including the date of birth given for the age check).
• Health data: diary, cycles, predictions, medical history, pregnancies, medications, diagnoses, surgeries, family history.
• Documents and test results you uploaded.
• Pathways followed, conversations and messages with the AI assistant, message counter.
• Sample bookings, notification settings, consent history and export/deletion requests.
• Your subscription record in our systems.

When

• Active systems: from the app, right after you confirm. For email requests, within the 30 days above.
• Backups: data also disappears from backups within [GIORNI-BACKUP: to be confirmed, proposal 30] days.

What may remain

• Administrative and tax data (for example invoices) for the time required by law.
• A technical security log that contains no health data and does not directly identify you.

Subscriptions

Deleting your account does not cancel your subscription. Cancel it first with the store: on iPhone Settings, your name, Subscriptions; on Android Google Play, Payments and subscriptions; on the web with the payment service on your receipt. Otherwise renewals will keep being charged.

Deletion is permanent

We cannot recover data after deletion. If you only want to stop one consent (for example the AI assistant reading your diary) you can withdraw it from "Privacy and data" without deleting the account.

Other rights (access, rectification, portability): see the privacy policy. Questions: Support.

Versione italiana: Italiano